How to conduct a needs assessment of your squad/unit
Conducting an assessment of yourself
Self-Accountability (Video Case Study)
Creating a healthy culture (Class Exercise)Training Cause Technique
Squad/unit Goals and Objective
Reaching Consensus
Making Change Techniques
Brainstorming and Multi-voting Technique
Group Dynamics Do’ & Don’t
Introspection
Conflict Resolution Techniques
Clique Resolution Techniques
Teamwork Techniques
Squad/Unit Meetings
Class Exercises
Fishbone Problem Solving Technique
Using the Adult Learning Theory
Training Technique: Talking Aloud
Techniques for Being Patient
Openly Value Employees’ Opinions
Counseling Techniques
DAY TWO
Decision-Making Techniques
Leadership Style: Autocratic
Change to Benevolent Autocratic Leadership
Leadership Style: Democratic
Change to Participative Leadership
Effective Criticism
Skinner’s Positive or Negative Reinforcement
Facilitation Theory Technique
Measure Performance
Insecurity Countermeasures
Report Writing Techniques
Class Exercises
Consider Age to Motivate
Admitting Your Own Mistakes
Be Clear About Instructions &
Responsibilities Be Consistent and Reliable
Documentation
Persuasion techniques
Create a Shared Purpose
Having Discussions with Cynics
Individual Needs Assessment Techniques
Techniques for “Giving Feedback”
Absenteeism and Tardiness Countermeasures
Concentrate on Active Listening
Ask Employees to Repeat What You Have Said
Time Management Techniques
Difficult People: Countermeasures
Class Exercises and Video Case Studies
A FEW OF THE 95 PROBLEMS COVERED
The Whiner
Bad Work Ethic
Employees with Insecurities
Arrogant
Lazy
Cynical
Doesn’t Listen
Know-it-All Lacks Confidence
Rationalizes Mistakes Not Motivated
Immature
Ignores Policies
Stubborn
Millennial Gen Self-Centeredness
Rudeness